One unified inbox
WhatsApp Cloud API, WhatsApp via a linked device, Messenger, Instagram, TikTok, Telegram and your website chat — one screen, one history per customer however they move between channels.
The best CRM software for managing customers
Your customers write from WhatsApp, Messenger, Instagram and TikTok. ITC-CRM gathers them into one screen, answers with AI when nobody is on shift, and routes every conversation to the right person — so not one message is lost.
No credit card · Set up in under ten minutesWhatsApp Cloud APIWhatsApp linked deviceMessengerInstagramTikTokTelegramWebsite chat
Built and used every day by a training centre serving thousands of students — not in a slide deck.
What is ITC-CRM?
It is where your relationship with a customer is run, from their first message to their last payment. Today those messages arrive from WhatsApp, Messenger, Instagram, TikTok, Telegram and your website — each in a separate app on a different person's phone. ITC-CRM brings all of them into one screen, in the browser and on mobile.
What sets it apart from an ordinary shared inbox is that it does not wait for you: it answers the customer with AI from your own business facts, reads images and listens to voice notes, scores every lead and says why, routes conversations only to people actually on shift, and chases the ones nobody answered.
Underneath it is a full sales system: contacts, stages, deals, tasks and appointments, plus quotes, invoices, instalments and contracts signed electronically. You do not need a second tool the moment a prospect becomes a paying customer.
What it actually does
AI that answers
It replies from your business facts alone and invents no price and no date. Write what it should know, or let it learn from your website and your past conversations.
It hears voice notes and reads images
A voice note is transcribed and answered on its content, and a screenshot of your ad is read and answered. No more asking people to send their question as text.
Automatic lead scoring
It reads the conversation and gives each lead a score out of a hundred with a one-line reason, so your team knows who to call first instead of calling everyone.
Routing that respects shifts
Set each person's working days and time off, and no conversation is assigned to someone who is not on shift. Late replies surface on their own board.
WhatsApp campaigns
Reach hundreds of customers with Meta-approved templates, at a pace that protects your number from a ban, resuming exactly where it stopped.
Automations and follow-ups
Rules that run themselves: new lead, stage change, no reply, an appointment approaching, an overdue task — each with an action you choose.
Invoices and contracts
Quotes, invoices, instalments and collection reminders, plus contracts sent and signed electronically.
A mobile app for staff
A separate app for each employee with instant notifications, so a customer never waits for someone to open a laptop.
Your data leaves with you
One button downloads every contact, conversation and message in a file that opens in Excel. No lock-in and no asking.
How it starts
- 1
Connect your channels
WhatsApp, Messenger or Instagram in two clicks, or your website chat with a single line.
- 2
Teach it your business
Write your services and prices, give it your website to read, or upload your old conversations for it to learn from.
- 3
Let it answer
It replies to your customers, scores your leads, and hands over to a person when a person is warranted.
Every detail
The unified inbox
Every channel on one screen: WhatsApp Cloud API and WhatsApp through a linked device scanned like WhatsApp Web, plus Messenger, Instagram, TikTok, Telegram and your website chat.
A customer who wrote on Instagram and then on WhatsApp stays one record, not two. You see their whole history before you answer, so you never ask them to repeat yesterday.
Images, files, voice notes, shared contacts and locations all appear as they were sent and are stored for you. Quick replies are written once and used daily.
AI that answers
It answers from two sources only: what you write about your business, and your service catalogue with its prices. Anything outside them it will not invent — it apologises and hands over to a person. That limit is deliberate: an invented price costs you a customer and their trust at once.
Teaching it does not mean long typing. Give it your website and it reads it and extracts your services, or upload an export of your old WhatsApp conversations and it learns how you actually answer. New sources merge into what it knows instead of erasing it.
It replies in the customer's own language whatever that is, hears voice notes and answers their content, and reads images — a screenshot of your ad is understood and answered.
You decide when it speaks: always, on days and hours you choose, or only when nobody is on shift. And you set how many messages a customer must send before it is allowed to give out your contact details — a rule enforced by the software, not suggested to the model.
When a person takes a conversation over, the AI leaves them an internal summary of what happened, so they start informed.
Lead scoring and routing
After each message the AI reads the conversation and scores the lead out of a hundred for likelihood to buy, with a one-line reason in the customer's language. Your team learns who to call first instead of calling everyone equally.
It never touches a stage a human moved. Someone who dragged a lead to 'negotiation' knows things the conversation does not show; undoing that automatically erases knowledge and breaks trust in the tool.
Routing respects reality: set each person's working days, hours and time off, and no conversation lands on someone who is away. Conversations nobody answered within your chosen window appear on a 'late replies' board.
Campaigns and automation
WhatsApp campaigns with Meta-approved templates — the only way to reach someone who has not written to you in twenty-four hours. Sending is paced to protect your number from a ban, resumes exactly where it stopped, and halts itself if a whole batch fails.
Automations are rules that run untouched: new lead, stage change, no reply, an appointment approaching, an overdue task, a lead gone stale — each with an action you pick: a message, a task, an assignment, a stage move, or a nudge to the team.
Sales and money
A pipeline with stages you name and colour, deals with close probabilities, plus tasks, appointments and reminders.
On the money side: quotes and invoices with running numbers, instalments that remind automatically when due, a collections board, and contracts sent to the customer and signed electronically from their phone.
Team and reporting
Roles and permissions — owner, manager, employee, accountant — each seeing only what concerns them. No employee can reach another company's data, ever.
A separate mobile app for each employee with instant notifications, so a customer never waits for someone to open a laptop.
Per-person reporting: how much they answered, how much they closed, how much they let slip.
Your data and its privacy
Every company is isolated from every other in the database itself, not merely in what is displayed.
One button downloads all your contacts, leads, conversations, messages and tasks as an archive that opens in Excel. It is on every plan without exception — your data is yours and leaving does not require permission.
And a daily off-server backup, with a restore that has actually been tested rather than promised.
Pricing
Trial
Free- 2 seats
- 50 AI replies a month
Basic
$29 / per month$290 / per year- 5 seats
- 1000 AI replies a month
Pro
$79 / per month$790 / per year- ∞ seats
- 5000 AI replies a month
What each plan includes
| Trial | Basic | Pro | |
|---|---|---|---|
| Seats | 2 | 5 | Unlimited |
| Contacts | 500 | 5,000 | Unlimited |
| Messages a month | 500 | 5,000 | Unlimited |
| AI replies a month | 50 | 1,000 | 5,000 |
| WhatsApp Cloud API | ✓ | ✓ | ✓ |
| AI auto-reply | ✓ | ✓ | ✓ |
| Messenger and Instagram | — | ✓ | ✓ |
| Campaigns and automations | — | ✓ | ✓ |
| WhatsApp via linked device | — | — | ✓ |
| TikTok | — | — | ✓ |
| Contracts and signing | — | — | ✓ |
| Data export | ✓ | ✓ | ✓ |
Common questions
Do I need a new WhatsApp number?
No. Connect your existing number through the official API, or link it as a device by scanning a code like WhatsApp Web.
Does the AI make things up?
It answers only from what you write and from your service catalogue. What you have not told it, it declines and hands to a person rather than inventing an answer.
What language does it reply in?
The customer's own. It detects the language of their message and answers in it.
Is my data locked in?
No. The export button is on every plan and downloads everything in a format that opens in Excel.
How long is setup?
Connecting a channel takes minutes. Teaching it your business takes less if you hand it your website to read on its own.
Does it work for a team?
Yes. Roles and permissions, automatic routing that respects each person's shift and time off, and per-person performance reports.