CRM for logistics and shipping companies
Short answer: ITC-CRM is a CRM for logistics and shipping companies that answers repeated questions about general rates, transit times and terms automatically, in the customer's language. Special cases go to a team member, corporate clients are scored by how serious they are, and quotes and invoices come from the client's record.
Questions about rates, transit times and shipment status repeat endlessly, eating up the time your team needs for major accounts.
No credit card · Set up in under ten minutesWhere do logistics companies lose clients today?
- The same questions about rates and transit times every day.
- Important corporate clients lost among the messages.
- Messages from different countries and languages.
How does ITC-CRM help logistics and shipping companies?
- An auto-reply with general rates, transit times and terms.
- Special cases handed to a team member.
- Corporate clients scored by how serious they are.
- Replies in the customer's language.
- Quotes and invoices from the client's record.
- Live translation: your staff read and write in their own language, the customer receives theirs.
- Your company email and website forms in the same inbox, with a summary of every message.
- Comments on your Facebook and Instagram posts and ads arrive in one place, where your team, or the AI, replies publicly or by private message.
- A voice assistant that answers customers' WhatsApp calls in their language, even out of hours, and writes the summary in their conversation.
What does a shipping enquiry look like in ITC-CRM?
A trader asks about shipping two hundred cartons to Riyadh. The system replies with the terms and approximate transit time and asks for the weight and volume; the lead is scored high, so the sales manager calls him with a quote.
How it starts
- 1
Connect your channels
WhatsApp, Instagram, Messenger and your website chat.
- 2
Add your business information
Your services, prices and frequently asked questions.
- 3
Add your team
Then start replying from the browser or the mobile app.
FAQ
Does it answer rate questions automatically?
Yes. ITC-CRM answers from the rates and terms you write.
Does it recognise major clients?
Yes. ITC-CRM's scoring reads the conversation and gives a higher score to anyone asking for large volumes or regular business.
Does it reply in different languages?
Yes. ITC-CRM replies in the language of the customer's message.
Does ITC-CRM hand special shipping requests to a person?
Yes. ITC-CRM hands special cases to a team member.
Can we send quotes and invoices from the client's record?
Yes. ITC-CRM creates quotes and invoices from the client's record.
Can ITC-CRM reply to comments on our logistics posts and ads?
Yes. ITC-CRM collects comments on your Facebook Page and Instagram professional account posts and ads, including comments asking about rates under your ads, in one Comments section. Your team replies publicly, sends the commenter a private message, or hides spam, and an optional AI can answer questions and hide spam automatically.
Try it on your real customers
Seven full days, no credit card. And if it is not for you, your data leaves with you in one click.