WhatsApp auto-reply with AI that knows your business and answers like your staff
Short answer: WhatsApp auto-reply with AI in ITC-CRM answers each customer's actual question within seconds, in their language, from your own business information, prices and FAQs. It never invents an answer: when the information is missing, it apologises and hands the conversation to your team. It also works on Instagram, Messenger and website chat.
A customer messages at 11 pm asking for a price. If they have to wait until morning, they buy elsewhere. ITC-CRM answers within seconds, in their language, from your own business information — not from guesswork.
No credit card · Set up in under ten minutesHow is an AI auto-reply different from one canned reply for everyone?
Traditional auto-replies send the same sentence to everyone who writes “hello”. Here the AI reads the customer's question and answers that question: the price, the location, the opening hours, the terms of service, the delivery time.
Its answers come from what you write about your business — your services, prices and frequently asked questions — or from your website link for it to learn from, or from old conversations you upload so it learns how you actually answer. If it is asked about something that is not there, it does not make it up: it apologises and hands the conversation to a member of your team.
When does the WhatsApp AI auto-reply answer customers?
- All the time, on hours and days you set, or only when nobody on your team is on shift.
- Switch it on or off per channel: WhatsApp, Messenger, Instagram and website chat.
- Switch it on or off for any single conversation with one button inside it.
- It hands the conversation to a team member after a number of messages you choose, or as soon as the customer asks to speak to a person.
Can the auto-reply send images, files and voice messages?
Save your price-list image, a brochure file or a recorded voice message in the reply library, and write when each should be sent. When a customer's question matches, the AI sends it along with its reply — and the audio arrives on WhatsApp as a recorded voice message, not as a file attachment.
Does the AI understand voice notes and images customers send?
A voice note is transcribed and answered on its content, and a screenshot or product photo the customer sends is read and understood before the reply.
How it starts
- 1
Connect your channel
WhatsApp Cloud API, even on the WhatsApp Business number you keep using in the app, plus Messenger and Instagram in two clicks.
- 2
Write what it should know
Your services, prices and frequently asked questions, your website link, or past conversations.
- 3
Choose when it replies
All the time or only out of hours, and when it hands over to a team member.
FAQ
Does the AI auto-reply make up prices or dates?
No. ITC-CRM's auto-reply answers only from the information you have written about your business. If it is asked about something that is not there, it apologises and hands the conversation to a team member instead of guessing.
Does it reply in the customer's language?
Yes. ITC-CRM replies in the language the customer writes in — a customer who writes in Turkish or English is answered in Turkish or English, even if your whole team works in Arabic.
Does it work with a regular WhatsApp number, or do I need the official API?
It works through the official WhatsApp Cloud API via Meta. If your existing number runs on the WhatsApp Business app, you can connect it to the official API while the app keeps working on your phone.
Can I turn it off for a specific conversation?
Yes. You can switch the auto-reply off with a button inside the conversation itself, or for a whole channel from the settings.
Can the WhatsApp AI auto-reply work only outside business hours?
Yes. ITC-CRM's auto-reply can answer all the time, on the hours and days you set, or only when nobody on your team is on shift. You can also switch it on or off for each channel.
How does the AI learn about my business?
ITC-CRM's AI learns from what you write about your services, prices and frequently asked questions. You can also give it your website link, or upload past conversations so it learns how your team actually answers.
When does the AI hand the conversation to a person?
ITC-CRM hands the conversation to a team member after a number of messages you choose, or as soon as the customer asks to speak to a person. It also hands over when it is asked about something that is not in your business information.
Try it on your real customers
Seven full days, no credit card. And if it is not for you, your data leaves with you in one click.