AI that understands voice notes and images, and replies with your ready-made files
Short answer: ITC-CRM's AI transcribes the voice notes customers send, reads their images and screenshots, and replies to what they actually said or showed. It also sends your ready-made price-list images, files and audio clips automatically, and audio arrives on WhatsApp as a recorded voice message, not an attachment.
Half your customers send a voice note or a screenshot instead of typing. And half their questions are answered by a price-list image or a brochure file. ITC-CRM handles both automatically.
No credit card · Set up in under ten minutesWhat happens when a customer sends a voice note or image?
- A voice note: it is transcribed and answered on its content.
- An image or ad screenshot: it is read and understood before the reply.
- Documents and photos: they are saved to the customer's record for your team to find later.
How does the auto-reply send images, files and voice messages?
In the reply library you store images, files and audio clips, and for each item you write when it should be sent — for example “when they ask about prices”. A single item can hold several images, sent together in order.
An audio clip is converted on upload so it arrives on WhatsApp as a voice message recorded in your voice, not as an attached file.
On which channels do voice and image replies work?
It works on WhatsApp Cloud API and Messenger.
How it starts
- 1
Open the reply library
From the AI settings.
- 2
Add an item
Images, a file or an audio clip, and write when it should be sent.
- 3
Leave the rest to the auto-reply
It sends the item when the customer's question matches.
FAQ
Does the audio clip really arrive as a voice message?
Yes. ITC-CRM converts the clip on upload into the format WhatsApp displays as a recorded voice message.
How many images can be sent in one reply?
Up to five files per reply-library item in ITC-CRM, sent together in order.
Does it understand voice notes in different dialects?
Yes. ITC-CRM transcribes voice notes in many languages, including Arabic in its common dialects, and then replies to what was said.
Where are the photos and documents customers send saved?
ITC-CRM saves documents and photos customers send to the customer's record, so your team can find them later.
How do I tell the AI when to send a file?
In ITC-CRM's reply library you write, for each item, when it should be sent, for example "when they ask about prices". The auto-reply sends it when the customer's question matches.
Do voice and image replies work on Instagram?
No. In ITC-CRM this works on WhatsApp Cloud API and Messenger.
Try it on your real customers
Seven full days, no credit card. And if it is not for you, your data leaves with you in one click.