AI answers your customers' WhatsApp calls, in their language
Short answer: ITC-CRM's AI voice assistant answers customer calls to your official WhatsApp number, greets them in their language among fifteen, answers from your business information and takes their name and request. A summary and full transcript appear in the customer's conversation in your inbox. Every plan includes 10 free minutes a month.
A customer calls your official WhatsApp number at night, on a holiday or while your team is busy. In ITC-CRM a voice assistant answers right away, greets them in their language, answers from your business information, takes their name and request, and puts everything in writing in the same conversation in your inbox.
No credit card · Set up in under ten minutesHow does the AI answer WhatsApp calls?
- The customer calls your official WhatsApp (Cloud API) number with the normal WhatsApp call button.
- The voice assistant answers immediately and says it is your business's automated assistant.
- It greets the caller in the language of their earlier messages, or of their country code, and switches if they speak another language.
- It answers only from your business information, takes the caller's name and request, and confirms that your team will continue with them on WhatsApp.
- When the call ends, a summary and the full transcript appear in the customer's conversation in your inbox.
Who answers first: the AI or your team?
- AI first: the assistant answers every call right away.
- Staff first: the call rings on your team's phones and browsers, and if nobody answers within 25 seconds the assistant takes it.
- Answering hours: choose the days and hours when the assistant answers; outside them calls ring on your team.
- Your team can still call customers back on WhatsApp from the same conversation.
Which languages does the voice assistant speak?
Fifteen: Arabic, English, Turkish, German, French, Russian, Polish, Spanish, Italian, Persian, Dutch, Ukrainian, Danish, Swedish and Norwegian. It starts in the caller's language and follows them if they switch.
The summary is written in your team's language, and with the translate button each employee can read the whole transcript in their own language.
How many minutes are included?
Every plan includes 10 free AI call minutes a month. If you need more, request an extra minutes pack from the voice reply section in Integrations; a pack is valid for one month from activation.
The minutes counter is shown in your account. If the minutes run out, the assistant stops answering, calls go to your team if staff calls are on, and an alert appears in your dashboard.
How it starts
- 1
Connect your official WhatsApp number
WhatsApp Cloud API, from Integrations.
- 2
Turn on voice reply
One button in the voice reply section of Integrations.
- 3
Choose who answers first
The AI right away, or your team first, and set the answering hours.
FAQ
Can AI answer WhatsApp calls?
Yes. ITC-CRM's voice assistant answers customer calls to your official WhatsApp API number, talks with the caller in their language, answers from your business information and sends a summary and transcript to your inbox.
Does it tell the caller it is an AI?
Yes. ITC-CRM's voice assistant introduces itself as your business's automated assistant in its first sentence and never claims to be a person.
Which WhatsApp number does it work with?
ITC-CRM's AI calls work with the official WhatsApp Cloud API number connected to your account, when the customer calls you.
Will it invent prices or promises?
No. ITC-CRM's voice assistant answers only from your business information. If it does not know something, it tells the caller that your team will follow up on WhatsApp. Medical, legal or financial questions are left to your team.
Where do I see what was said in the call?
In the customer's conversation in the ITC-CRM inbox: a summary in your team's language, the caller's name and request, and the full transcript, which each employee can translate into their own language.
How much does it cost?
Every ITC-CRM plan includes 10 free AI call minutes a month. Extra minutes packs can be requested from the voice reply section in Integrations and are valid for one month from activation.
Try it on your real customers
Seven full days, no credit card. And if it is not for you, your data leaves with you in one click.