One employee answers your customers in every language
One customer writes in Russian, another in German, a third in Chinese — and your team speaks one language. In ITC-CRM the employee reads every message in their own language and replies in it, and the customer receives the reply in theirs.
No credit card · Set up in under ten minutesHow it works
- Click the translate button inside the conversation and the customer's messages appear in your language, with the original underneath.
- Write your reply in your own language as usual; it is translated into the customer's language before it is sent.
- The customer's language is detected from their messages automatically, with nothing to set up.
- Earlier messages in the conversation are translated too when you turn it on.
Natural translation, faithful to the meaning
The translation carries over exactly what the employee wrote: it adds no promises, changes no price and leaves nothing out. What arrives reads like a sentence a person wrote, not a clumsy word-for-word rendering.
The original text stays visible under every translated message, so you can check exactly what the customer said whenever you need to.
Where it works
In the inbox in the browser and in the mobile app, for WhatsApp, Instagram, Messenger and your website chat. Each employee reads in their own dashboard language, chosen from ten including English, Arabic, Turkish and Russian.
How it starts
- 1
Open the conversation
From the inbox or the mobile app.
- 2
Turn on translation
With the translate button at the top of the chat.
- 3
Write in your language
The customer receives the reply in theirs.
FAQ
Is the translation accurate?
Yes. ITC-CRM translates with an advanced AI model that writes natural, clear sentences and keeps the meaning exactly as it is, adding or changing nothing.
How does it know the customer's language?
ITC-CRM detects it from the customer's own messages. If the customer only sent an image or a shared post with no text, it uses the language of the earlier replies in the conversation.
Does the employee need a separate translation app?
No. Translation happens inside the conversation itself in ITC-CRM, in the browser and in the mobile app, with no copying and pasting.
Try it on your real customers
Seven full days, no credit card. And if it is not for you, your data leaves with you in one click.