A shared inbox for all your customer messages, from every channel, on one screen
WhatsApp on one employee's phone, Instagram on another's, and page messages nobody opens. That is how messages get lost. ITC‑CRM brings them all into one inbox your whole team sees together.
No credit card · Set up in under ten minutesSupported channels
- Official WhatsApp (WhatsApp Business API) through Meta.
- Regular WhatsApp or WhatsApp Business, linked as a device with a QR code.
- Facebook Page Messenger and Instagram professional account messages.
- TikTok for Business, Telegram, and a chat widget you add to your website with one line.
One customer, one record
A customer who messaged you on Instagram and then wrote on WhatsApp stays one record, not two, so your team member sees their full history — their messages, colleagues' notes and their sales stage — before replying.
Organised, not cluttered
- Every conversation is open, pending or closed, and assigned or unassigned.
- Alerts for conversations left unanswered past a time you set.
- Quick replies for frequent questions, and internal notes the customer never sees.
- A staff app for Android and iPhone with instant notifications.
How it starts
- 1
Connect your channels
Each channel in a few clicks from the Integrations page.
- 2
Add your team
Each employee gets their own account and permissions, and sees what concerns them.
- 3
Start replying
From the browser or the mobile app.
FAQ
Can I connect more than one WhatsApp number?
Yes. ITC-CRM lets one company connect several WhatsApp numbers and several pages, and all their conversations appear in the same inbox labelled with the channel name.
Does every employee see every conversation?
No, not necessarily. In ITC-CRM a regular employee sees the conversations assigned to them, while managers and the owner see everything.
Do the messages stay on my phone as well?
Yes, when WhatsApp is connected as a linked device. The messages stay on your phone as usual and appear in ITC-CRM at the same time.
Try it on your real customers
Seven full days, no credit card. And if it is not for you, your data leaves with you in one click.