Your company email in the same inbox
Every form on your website ends up in your email, and many customers write to info@ directly. Those messages get lost among newsletters, ads and service notifications. In ITC-CRM, every customer email lands in the same inbox as your WhatsApp and Instagram messages, and you answer it from there.
No credit card · Set up in under ten minutesHow it works
- Connect your official company email on the Integrations page with its address and password. Mail servers are detected automatically.
- ITC-CRM reads only new messages every few minutes and does not change their status in your mailbox.
- Every customer message enters the inbox as an email conversation, with a line on top summarizing what the customer wants.
- Newsletters, ads and automatic notifications are ignored and not stored.
- Replies go out from your own official email, inside the customer's email thread, and a copy is saved in your Sent folder.
Your website forms become leads
The contact form on your site, or a form from Zoho or elsewhere, usually reaches your email as one message with all the fields. ITC-CRM reads the fields and takes the customer's name, email and phone number, then creates a contact and a lead with an interest score like any other conversation.
If the customer leaves only a phone number and no email, the message still enters the inbox with the number, so an agent can call or message them on WhatsApp.
You reply in your language, they read in theirs
An email in Spanish or Russian does not need a translator. Your agent reads the message in their own language and writes the reply in their own language, and it reaches the customer in the customer's language, from your official company email.
If you turn on the auto-reply for the email channel, the AI answers only from your company information and stops by itself as soon as an agent steps in.
A day at work
A dental clinic owner in Madrid emails the clinic at 1 a.m. asking about the price. A few minutes later the message appears in the inbox with a summary in the team's language, and the AI replies in Spanish from the clinic's email. In the morning an agent continues the conversation in their own language, and the reply arrives in Spanish in the same thread.
How it starts
- 1
Open Integrations
and choose the Email card.
- 2
Enter your official email
Address and password; the rest is detected automatically.
- 3
Receive and reply
from the inbox in your browser or on your phone.
FAQ
Can I connect Gmail or Hotmail?
No. The email channel in ITC-CRM is for your company's official email on your website's domain, such as info@company.com, which is where customers write and where your website forms arrive.
Does every email reach the inbox?
No. ITC-CRM brings in every message a person wrote to your company, however short, and ignores newsletters, ads and automatic notifications from platforms and services, so your conversations stay clean.
Does ITC-CRM change anything in my mailbox?
No. ITC-CRM reads new messages without marking them as read and without deleting anything, and it adds a copy of every reply to your Sent folder so the whole conversation stays in your mailbox too.
Does the AI reply to emails?
Yes, if you turn it on. The ITC-CRM auto-reply answers emails from your company information in the customer's language, and you can switch it off for the email channel alone in the AI settings.
Try it on your real customers
Seven full days, no credit card. And if it is not for you, your data leaves with you in one click.