Multiple agents on one WhatsApp number: your whole team replies from it
A company number on a single phone means one person replying, or a phone passed from hand to hand. In ITC‑CRM every team member replies from their own account on the same number, and the customer only ever sees your company number.
No credit card · Set up in under ten minutesHow it works
You connect the company number once — officially through Meta, or as a linked device with a QR code — then each team member logs in with their own account in the browser or the mobile app. New conversations are assigned automatically, and each person sees what has been assigned to them.
Fair routing that respects shifts
- Set each person's working hours and time off, so no conversation is assigned to someone who is not on shift.
- An alert when a conversation goes unanswered for longer than the time you set.
- Move a conversation from one team member to another in one click, with its full history intact.
- Internal team notes the customer never sees.
Know who replied, and when
Every message is recorded under the name of the person who sent it, and the team performance report shows response speed and conversation count for each team member.
How it starts
- 1
Connect the company number
Once, from the Integrations page.
- 2
Add your team
Each with their own email, password and permissions.
- 3
Set working hours
So conversations go only to people who are on shift.
FAQ
Does each team member need a linked phone?
No. With ITC-CRM the number is connected once, and team members log in with their own accounts in the browser or the mobile app.
How many team members can work on one number?
It depends on your ITC-CRM plan: five users on Basic and ten on Pro, and you can add more when you need them.
Does the customer know which team member they are talking to?
No, not unless you want them to. The customer sees only your company number, and if you prefer, the team member can write their name in the reply.
Try it on your real customers
Seven full days, no credit card. And if it is not for you, your data leaves with you in one click.