CRM for travel agencies and tour operators
Short answer: ITC-CRM is a CRM for travel agencies and tour operators that answers enquiries around the clock with packages, prices and dates, and sends trip itineraries and photos automatically. It tracks bookings from enquiry to travel, links invoices and payments to the traveller's record, and runs campaigns for seasonal offers.
Packages, offers, bookings and visas, with enquiries arriving day and night from different time zones. The customer asking about a summer trip today will book within two days — with you or with someone else.
No credit card · Set up in under ten minutesWhere do travel agencies lose bookings today?
- Enquiries at all hours and from different countries.
- Trip itineraries sent by hand, over and over again.
- Past customers who never hear about the new offer.
How does ITC-CRM help travel agencies and tour operators?
- An auto-reply with packages, prices and dates, around the clock.
- The trip itinerary and its photos sent automatically.
- Booking stages from enquiry to travel.
- Campaigns for seasonal offers.
- Invoices and payments linked to the traveller's record.
- Live translation: your staff read and write in their own language, the customer receives theirs.
- Your company email and website forms in the same inbox, with a summary of every message.
- Comments on your Facebook and Instagram posts and ads arrive in one place, where your team, or the AI, replies publicly or by private message.
- A voice assistant that answers customers' WhatsApp calls in their language, even out of hours, and writes the summary in their conversation.
What does it look like on a working day at a travel agency?
A family asks at midnight about a trip to Georgia. The system sends the itinerary and prices and asks for the dates and the number of travellers. In the morning a staff member finds the details ready and sends the quote.
How it starts
- 1
Connect your channels
WhatsApp, Instagram, Messenger and your website chat.
- 2
Add your business information
Your services, prices and frequently asked questions.
- 3
Add your team
Then start replying from the browser or the mobile app.
FAQ
Does it send trip itineraries automatically?
Yes. You save each package's file in ITC-CRM, and it sends it when a customer asks about that package.
Does it reply in different languages?
Yes. ITC-CRM replies in the language of the customer's message.
Can we announce offers to past customers?
Yes, with approved WhatsApp campaigns in ITC-CRM.
Does ITC-CRM answer travel enquiries at night?
Yes. ITC-CRM's auto-reply answers with packages, prices and dates around the clock, so staff find the details ready in the morning.
Can we link invoices and payments to each traveller?
Yes. ITC-CRM links invoices and payments to the traveller's record.
Can ITC-CRM reply to comments on our travel offers on Facebook and Instagram?
Yes. ITC-CRM collects comments on your Facebook Page and Instagram professional account posts and ads, including comments on your seasonal offer ads, in one Comments section. Your team replies publicly, sends the commenter a private message, or hides spam, and an optional AI can answer questions and hide spam automatically.
Try it on your real customers
Seven full days, no credit card. And if it is not for you, your data leaves with you in one click.