CRM for gyms and sports clubs
Short answer: ITC-CRM is a CRM for gyms and sports clubs that reminds members before their membership expires and wins back lapsed members with campaigns. Its auto-reply answers questions about prices, timetables and programmes, and every member has a record with membership invoices and instalments.
A member whose membership has run out and who was never reminded may not come back. And the questions about prices and timetables repeat every day.
No credit card · Set up in under ten minutesWhere do gyms lose members today?
- Renewals that get forgotten.
- Lapsed members with no follow-up.
- Questions about prices and programmes over and over.
How does ITC-CRM help gyms and sports clubs?
- A reminder before the membership expires.
- Campaigns that win back lapsed members with an offer.
- An auto-reply with prices, timetables and programmes.
- Membership invoices and instalments.
- A record for every member.
- Live translation: your staff read and write in their own language, the customer receives theirs.
- Your company email and website forms in the same inbox, with a summary of every message.
- Comments on your Facebook and Instagram posts and ads arrive in one place, where your team, or the AI, replies publicly or by private message.
- A voice assistant that answers customers' WhatsApp calls in their language, even out of hours, and writes the summary in their conversation.
What does a membership renewal look like in ITC-CRM?
A week before a membership expires, the system prepares a reminder with a renewal offer. Anyone who has stayed away for two months receives a campaign with a come-back offer, and their replies land in the inbox.
How it starts
- 1
Connect your channels
WhatsApp, Instagram, Messenger and your website chat.
- 2
Add your business information
Your services, prices and frequently asked questions.
- 3
Add your team
Then start replying from the browser or the mobile app.
FAQ
Does it remind members before their membership expires?
Yes. An ITC-CRM automation rule prepares the reminder the number of days before the date that you choose.
Can we message lapsed members?
Yes. ITC-CRM can send a campaign to your inactive-contacts audience.
Does it answer questions about prices?
Yes. ITC-CRM answers from your club's information.
Can gym memberships be paid in instalments?
Yes. ITC-CRM handles membership invoices and instalments.
Does ITC-CRM answer questions about class timetables?
Yes. ITC-CRM's auto-reply answers with prices, timetables and programmes from your club's information.
Can ITC-CRM reply to comments on our gym's Facebook and Instagram ads?
Yes. ITC-CRM collects comments on your Facebook Page and Instagram professional account posts and ads, including comments on your membership offer ads, in one Comments section. Your team replies publicly, sends the commenter a private message, or hides spam, and an optional AI can answer questions and hide spam automatically.
Try it on your real customers
Seven full days, no credit card. And if it is not for you, your data leaves with you in one click.