CRM for hospitals and medical centres
A hospital has enquiries for every department, reception staff working in shifts, and patients writing in different languages. A message lost between departments means a patient who went elsewhere.
No credit card · Set up in under ten minutesWhere you lose customers today
- Enquiries arrive on one number and are then passed between departments by hand.
- Shifts keep changing and nobody knows who is responsible for replying right now.
- International patients write in their own languages.
How ITC‑CRM helps
- One inbox for every channel, with each conversation assigned to the staff member responsible for that department.
- Routing that respects shifts and time off.
- An auto-reply in the patient's language about departments, doctors and general prices.
- Permissions: each staff member sees only what concerns them.
- Response-time reports for every department and staff member.
An example from a working day
A patient from Iraq sends a voice note asking about the orthopaedics department. The message is transcribed and answered in Arabic with the doctors and appointment times, and the conversation is assigned to the receptionist on duty during her shift.
How it starts
- 1
Connect your channels
WhatsApp, Instagram, Messenger and your website chat.
- 2
Add your business information
Your services, prices and frequently asked questions.
- 3
Add your team
Then start replying from the browser or the mobile app.
FAQ
Can each department's conversations be kept separate?
Yes. In ITC-CRM conversations are assigned to each department's staff, and each staff member sees only what is assigned to them.
Does it support international patients' languages?
Yes. ITC-CRM's auto-reply answers in the patient's language, and the dashboard is available in ten languages.
Can we connect more than one number?
Yes. ITC-CRM supports more than one number and more than one page for the same organisation.
Try it on your real customers
Seven full days, no credit card. And if it is not for you, your data leaves with you in one click.