CRM for hospitals and medical centres
Short answer: ITC-CRM is a CRM for hospitals and medical centres that gathers enquiries from every channel into one inbox and assigns each conversation to the staff member responsible for that department, respecting shifts and time off. Its auto-reply answers in the patient's language about departments, doctors and general prices.
A hospital has enquiries for every department, reception staff working in shifts, and patients writing in different languages. A message lost between departments means a patient who went elsewhere.
No credit card · Set up in under ten minutesWhere do hospitals lose patient enquiries today?
- Enquiries arrive on one number and are then passed between departments by hand.
- Shifts keep changing and nobody knows who is responsible for replying right now.
- International patients write in their own languages.
How does ITC-CRM help hospitals and medical centres?
- One inbox for every channel, with each conversation assigned to the staff member responsible for that department.
- Routing that respects shifts and time off.
- An auto-reply in the patient's language about departments, doctors and general prices.
- Permissions: each staff member sees only what concerns them.
- Response-time reports for every department and staff member.
- Live translation: your staff read and write in their own language, the customer receives theirs.
- Your company email and website forms in the same inbox, with a summary of every message.
- Comments on your Facebook and Instagram posts and ads arrive in one place, where your team, or the AI, replies publicly or by private message.
- A voice assistant that answers customers' WhatsApp calls in their language, even out of hours, and writes the summary in their conversation.
What does it look like on a working day at a hospital?
A patient from Iraq sends a voice note asking about the orthopaedics department. The message is transcribed and answered in Arabic with the doctors and appointment times, and the conversation is assigned to the receptionist on duty during her shift.
How it starts
- 1
Connect your channels
WhatsApp, Instagram, Messenger and your website chat.
- 2
Add your business information
Your services, prices and frequently asked questions.
- 3
Add your team
Then start replying from the browser or the mobile app.
FAQ
Can each department's conversations be kept separate?
Yes. In ITC-CRM conversations are assigned to each department's staff, and each staff member sees only what is assigned to them.
Does it support international patients' languages?
Yes. ITC-CRM's auto-reply answers in the patient's language, and the dashboard is available in ten languages.
Can we connect more than one number?
Yes. ITC-CRM supports more than one number and more than one page for the same organisation.
Can we measure response times by department?
Yes. ITC-CRM provides response-time reports for every department and staff member.
Does ITC-CRM understand voice notes from patients?
Yes. ITC-CRM transcribes a patient's voice note and answers it on its content, in the patient's language.
Can our hospital reply to Facebook and Instagram comments from ITC-CRM?
Yes. ITC-CRM collects comments on your Facebook Page and Instagram professional account posts and ads, including comments on your departments' posts, in one Comments section. Your team replies publicly, sends the commenter a private message, or hides spam, and an optional AI can answer questions and hide spam automatically.
Try it on your real customers
Seven full days, no credit card. And if it is not for you, your data leaves with you in one click.