Admissions CRM for universities, institutes and schools
Short answer: ITC-CRM is an admissions CRM for universities, institutes and schools that answers questions about fees, requirements, scholarships and deadlines automatically from your institution's own information. It sends programme brochures, tracks each student from enquiry to enrolment, and shares conversations across the admissions team.
Enrolment season means hundreds of messages a day about fees, requirements, scholarships and application deadlines. The admissions team cannot keep up, and a student who gets no reply enrols somewhere else.
No credit card · Set up in under ten minutesWhere do universities and schools lose students today?
- Huge pressure in enrolment season and quiet the rest of the year.
- The same questions about fees and requirements repeated thousands of times.
- Students who asked but never finished enrolling, with no follow-up.
How does ITC-CRM help admissions teams?
- An auto-reply about fees, requirements, scholarships and deadlines from your institution's own information.
- Programme brochures and the fee guide sent automatically.
- Stages: enquiry, application, documents, admission, enrolment.
- Approved WhatsApp campaigns to remind applicants of deadlines.
- Conversations shared out across the admissions team.
- Live translation: your staff read and write in their own language, the customer receives theirs.
- Your company email and website forms in the same inbox, with a summary of every message.
- Comments on your Facebook and Instagram posts and ads arrive in one place, where your team, or the AI, replies publicly or by private message.
- A voice assistant that answers customers' WhatsApp calls in their language, even out of hours, and writes the summary in their conversation.
What does enrolment week look like with ITC-CRM?
In registration week three hundred enquiries arrive a day. The auto-reply answers the questions about fees and requirements and sends the programme guide, leaving the admissions team only the serious students, ranked by score.
How it starts
- 1
Connect your channels
WhatsApp, Instagram, Messenger and your website chat.
- 2
Add your business information
Your services, prices and frequently asked questions.
- 3
Add your team
Then start replying from the browser or the mobile app.
FAQ
Can it handle the pressure of enrolment season?
Yes. ITC-CRM's auto-reply answers the repeated questions instantly, leaving your team only what needs a person.
Can we message all applicants at once?
Yes, through WhatsApp campaigns in ITC-CRM using Meta-approved templates.
Does it distinguish between a student and a parent?
Yes. In ITC-CRM each contact is a separate record, and you can link the student and the parent through notes and stages.
Can we track applicants from enquiry to enrolment?
Yes. ITC-CRM tracks each student through stages: enquiry, application, documents, admission and enrolment.
Does ITC-CRM send programme brochures automatically?
Yes. ITC-CRM sends programme brochures and the fee guide automatically when students ask.
Can our admissions team reply to Facebook and Instagram comments in ITC-CRM?
Yes. ITC-CRM collects comments on your Facebook Page and Instagram professional account posts and ads, including comments on your enrolment ads, in one Comments section. Your team replies publicly, sends the commenter a private message, or hides spam, and an optional AI can answer questions and hide spam automatically.
Try it on your real customers
Seven full days, no credit card. And if it is not for you, your data leaves with you in one click.