CRM for medical and dental clinics
Short answer: ITC-CRM is a CRM for medical and dental clinics that brings patient messages from WhatsApp and Instagram into one inbox. Its auto-reply answers questions about prices, services and your address from the clinic's information, even out of hours, and every patient gets a record with messages, photos and appointments.
Most patient enquiries arrive in the evening and at weekends: how much is teeth whitening? Is the doctor free on Saturday? The clinic that replies first is the one that books the appointment.
No credit card · Set up in under ten minutesWhere do clinics lose patients' messages today?
- Patient messages are split between the reception WhatsApp and the clinic's Instagram.
- The same questions come up dozens of times a day: price, address, opening hours.
- A patient asked but did not book, and nobody followed up afterwards.
How does ITC-CRM help a medical or dental clinic?
- An auto-reply that answers about prices, services and your address from your clinic's information, even out of hours.
- Your price-list image or the clinic's location is sent automatically when someone asks for it.
- A record for every patient with their messages, photos and appointments.
- Appointment reminders before the visit, and follow-up for those who asked but did not book.
- Conversations assigned to reception staff according to their shifts.
- Live translation: your staff read and write in their own language, the customer receives theirs.
- Your company email and website forms in the same inbox, with a summary of every message.
- Comments on your Facebook and Instagram posts and ads arrive in one place, where your team, or the AI, replies publicly or by private message.
- A voice assistant that answers customers' WhatsApp calls in their language, even out of hours, and writes the summary in their conversation.
What does it look like on a working day at a clinic?
A patient writes at 10 pm asking about the price of braces. The system replies with the approximate price and treatment length, sends the offers image, then asks which day suits her. In the morning the receptionist finds the conversation marked “serious” and confirms the appointment.
How it starts
- 1
Connect your channels
WhatsApp, Instagram, Messenger and your website chat.
- 2
Add your business information
Your services, prices and frequently asked questions.
- 3
Add your team
Then start replying from the browser or the mobile app.
FAQ
Does the auto-reply give medical diagnoses?
No. ITC-CRM's auto-reply answers questions about prices, services and appointments from your clinic's information, and hands any medical question to the doctor or a staff member.
Can I connect the clinic's existing WhatsApp number?
Yes. You connect it through WhatsApp Cloud API, and if the clinic uses the WhatsApp Business app, the app keeps working on the phone so the messages also stay there.
Does every staff member see every patient?
No. In ITC-CRM each staff member sees the conversations assigned to them, and the manager sees them all.
Does ITC-CRM send appointment reminders to patients?
Yes. ITC-CRM sends appointment reminders before the visit and helps you follow up with patients who asked but did not book.
Can the clinic send its price list automatically?
Yes. ITC-CRM sends your price-list image or the clinic's location automatically when a patient asks for it.
Can ITC-CRM reply to comments on our clinic's Facebook and Instagram ads?
Yes. ITC-CRM collects comments on your Facebook Page and Instagram professional account posts and ads, including comments asking about prices under your ads, in one Comments section. Your team replies publicly, sends the commenter a private message, or hides spam, and an optional AI can answer questions and hide spam automatically.
Try it on your real customers
Seven full days, no credit card. And if it is not for you, your data leaves with you in one click.