CRM for medical and dental clinics
Most patient enquiries arrive in the evening and at weekends: how much is teeth whitening? Is the doctor free on Saturday? The clinic that replies first is the one that books the appointment.
No credit card · Set up in under ten minutesWhere you lose customers today
- Patient messages are split between the reception WhatsApp and the clinic's Instagram.
- The same questions come up dozens of times a day: price, address, opening hours.
- A patient asked but did not book, and nobody followed up afterwards.
How ITC‑CRM helps
- An auto-reply that answers about prices, services and your address from your clinic's information, even out of hours.
- Your price-list image or the clinic's location is sent automatically when someone asks for it.
- A record for every patient with their messages, photos and appointments.
- Appointment reminders before the visit, and follow-up for those who asked but did not book.
- Conversations assigned to reception staff according to their shifts.
An example from a working day
A patient writes at 10 pm asking about the price of braces. The system replies with the approximate price and treatment length, sends the offers image, then asks which day suits her. In the morning the receptionist finds the conversation marked “serious” and confirms the appointment.
How it starts
- 1
Connect your channels
WhatsApp, Instagram, Messenger and your website chat.
- 2
Add your business information
Your services, prices and frequently asked questions.
- 3
Add your team
Then start replying from the browser or the mobile app.
FAQ
Does the auto-reply give medical diagnoses?
No. ITC-CRM's auto-reply answers questions about prices, services and appointments from your clinic's information, and hands any medical question to the doctor or a staff member.
Can I connect the clinic's existing WhatsApp number?
Yes. You can link it as a device by scanning a QR code, so the messages also stay on the phone, or connect it through WhatsApp Cloud API.
Does every staff member see every patient?
No. In ITC-CRM each staff member sees the conversations assigned to them, and the manager sees them all.
Try it on your real customers
Seven full days, no credit card. And if it is not for you, your data leaves with you in one click.