CRM for e-commerce stores and retail
Questions about sizes, availability, shipping and returns come in every day in exactly the same form. The time spent answering them could go into selling more.
No credit card · Set up in under ten minutesWhere you lose customers today
- The same questions dozens of times a day.
- Instagram and WhatsApp messages and comments with no order to them.
- Customers who bought once and never came back.
How ITC‑CRM helps
- An auto-reply based on your catalogue and your shipping and returns policy.
- Product photos sent automatically when someone asks for them.
- One inbox for every channel.
- WhatsApp campaigns to bring customers back.
- Conversations handed to a team member for special requests.
An example from a working day
A customer sends a screenshot of a dress from your ad and asks about her size. The system reads the image, replies with the available sizes and the shipping cost to her city, and hands the conversation to a team member to complete the order.
How it starts
- 1
Connect your channels
WhatsApp, Instagram, Messenger and your website chat.
- 2
Add your business information
Your services, prices and frequently asked questions.
- 3
Add your team
Then start replying from the browser or the mobile app.
FAQ
Does the auto-reply know my products and prices?
Yes, from what you add. ITC-CRM's auto-reply knows the products and prices in your catalogue and your store information.
Does it understand screenshots from ads?
Yes. ITC-CRM reads the image and understands which product the customer means.
Can we send offers to past customers?
Yes, with approved WhatsApp campaigns in ITC-CRM.
Try it on your real customers
Seven full days, no credit card. And if it is not for you, your data leaves with you in one click.