CRM for e-commerce stores and retail
Short answer: ITC-CRM is a CRM for e-commerce stores and retail that answers repeated questions about sizes, availability, shipping and returns from your catalogue and policies. It sends product photos automatically, reads ad screenshots customers send, keeps every channel in one inbox, and brings customers back with WhatsApp campaigns.
Questions about sizes, availability, shipping and returns come in every day in exactly the same form. The time spent answering them could go into selling more.
No credit card · Set up in under ten minutesWhere do online stores lose customers today?
- The same questions dozens of times a day.
- Instagram and WhatsApp messages and comments with no order to them.
- Customers who bought once and never came back.
How does ITC-CRM help e-commerce stores and retail?
- An auto-reply based on your catalogue and your shipping and returns policy.
- Product photos sent automatically when someone asks for them.
- One inbox for every channel.
- WhatsApp campaigns to bring customers back.
- Conversations handed to a team member for special requests.
- Live translation: your staff read and write in their own language, the customer receives theirs.
- Your company email and website forms in the same inbox, with a summary of every message.
- Comments on your Facebook and Instagram posts and ads arrive in one place, where your team, or the AI, replies publicly or by private message.
- A voice assistant that answers customers' WhatsApp calls in their language, even out of hours, and writes the summary in their conversation.
What does it look like when a customer asks about a product?
A customer sends a screenshot of a dress from your ad and asks about her size. The system reads the image, replies with the available sizes and the shipping cost to her city, and hands the conversation to a team member to complete the order.
How it starts
- 1
Connect your channels
WhatsApp, Instagram, Messenger and your website chat.
- 2
Add your business information
Your services, prices and frequently asked questions.
- 3
Add your team
Then start replying from the browser or the mobile app.
FAQ
Does the auto-reply know my products and prices?
Yes, from what you add. ITC-CRM's auto-reply knows the products and prices in your catalogue and your store information.
Does it understand screenshots from ads?
Yes. ITC-CRM reads the image and understands which product the customer means.
Can we send offers to past customers?
Yes, with approved WhatsApp campaigns in ITC-CRM.
Does ITC-CRM know my shipping and returns policy?
Yes. ITC-CRM's auto-reply answers from your catalogue and your shipping and returns policy.
Can a person take over for special requests?
Yes. ITC-CRM hands the conversation to a team member for special requests, such as completing an order.
Can ITC-CRM reply to comments on our product posts and ads?
Yes. ITC-CRM collects comments on your Facebook Page and Instagram professional account posts and ads, including questions about products under your ads, in one Comments section. Your team replies publicly, sends the commenter a private message, or hides spam, and an optional AI can answer questions and hide spam automatically.
Try it on your real customers
Seven full days, no credit card. And if it is not for you, your data leaves with you in one click.