One unified inbox
WhatsApp Cloud API, WhatsApp via a linked device, Messenger, Instagram and your website chat — one screen, one history per customer however they move between channels.
The best CRM software for managing customers
Your customers write from WhatsApp, Messenger and Instagram. ITC-CRM gathers them into one screen, answers with AI when nobody is on shift, and routes every conversation to the right person — so not one message is lost.
No credit card · Set up in under ten minutesWhatsApp Cloud APIWhatsApp linked deviceMessengerInstagramWebsite chat
Built and used every day on real customer conversations — not in a slide deck.
What is ITC-CRM?
It is where your relationship with a customer is run, from their first message to their last payment. Today those messages arrive from WhatsApp, Messenger, Instagram and your website — each in a separate app on a different person's phone. ITC-CRM brings all of them into one screen, in the browser and on mobile.
What sets it apart from an ordinary shared inbox is that it does not wait for you: it answers the customer with AI from your own business facts, reads images and listens to voice notes, scores every lead and says why, routes conversations only to people actually on shift, and chases the ones nobody answered.
Underneath it is a full sales system: contacts, stages, deals, tasks and appointments, plus quotes, invoices, instalments and contracts signed electronically. You do not need a second tool the moment a prospect becomes a paying customer.
What it actually does
AI that answers
It replies from your business facts alone and invents no price and no date. Write what it should know, or let it learn from your website and your past conversations.
It hears voice notes and reads images
A voice note is transcribed and answered on its content, and a screenshot of your ad is read and answered. No more asking people to send their question as text.
Live chat translation
Your employee reads the customer's message in their own language and writes the reply in it too, and the customer receives it in theirs. One person answers customers from every country, no translator needed.
Automatic lead scoring
It reads the conversation and gives each lead a score out of a hundred with a one-line reason, so your team knows who to call first instead of calling everyone.
Routing that respects shifts
Set each person's working days and time off, and no conversation is assigned to someone who is not on shift. Late replies surface on their own board.
WhatsApp campaigns
Reach hundreds of customers with Meta-approved templates, at a pace that protects your number from a ban, resuming exactly where it stopped.
Automations and follow-ups
Rules that run themselves: new lead, stage change, no reply, an appointment approaching, an overdue task — each with an action you choose.
Invoices and contracts
Quotes, invoices, instalments and collection reminders, plus contracts sent and signed electronically.
A mobile app for staff
A separate app for each employee with instant notifications, so a customer never waits for someone to open a laptop.
Your data leaves with you
One button downloads every contact, conversation and message in a file that opens in Excel. No lock-in and no asking.
Who is ITC-CRM for?
Any business whose customers arrive by message — on WhatsApp, Instagram, Messenger, or straight from its ads — needs one place to run those messages from, and a way to stop losing a sale because nobody was awake. These are examples of the sectors ITC-CRM fits, and what changes in each one.
CRM for medical and dental clinics
Patient enquiries arrive on WhatsApp, Instagram and from your ads, and most of them land outside working hours. The AI answers the repeated ones — prices, opening hours, what to do before and after a session — from your own guide, not from guesswork, and scores who is serious about booking so reception gets them with their full history. Appointment reminders and post-visit follow-ups run on their own.
CRM for hospitals and medical centres
Each department has its own conversations and staff, and each person sees only their own. Routing respects reception shifts and leave, and a conversation nobody answered shows up on its own board before the patient complains. Per-person reports: how many answered, how many handed over, how many ran late.
CRM for medical tourism, hair transplant and aesthetics
The patient abroad writes in their own language and sends photos, test results and voice notes before they ask a price. The AI replies in that same language, reads the photos, transcribes the voice notes and answers what is in them, and gives every enquiry a seriousness score with a reason — so your team knows who deserves a detailed quote and who is still shopping ten clinics.
CRM for universities, institutes, schools and kindergartens
Enrolment season means hundreds of enquiries a day about fees, requirements, scholarships and deadlines. The AI answers them from your own admissions guide, records every interested person as a lead at their stage, and follows up whoever started and did not finish. Campaigns send payment and term-start reminders on approved templates, with no risk to your number.
CRM for training centres and course providers
Every course enquiry becomes a lead at a stage, with quotes, invoices and instalments in the same system. Campaigns announce the next course to your past students — the cheapest marketing channel you own, and the most neglected.
Real estate CRM for agencies and brokers
The buyer asks about price, location, payment plan and unit photos long before they consider a viewing. Every enquiry across channels lands in one record, each buyer gets a seriousness score, and they are routed to an agent who is actually on shift. A pipeline with stages you name yourself — viewing, negotiation, reservation, contract — with contracts signed electronically.
CRM for travel agencies and tour operators
Packages, offers, bookings and visas, with enquiries arriving day and night across time zones. The AI covers the hours when nobody is in the office and replies in the customer's language, and contracts, invoices and instalments live in the same place.
CRM for software, web and app development companies
From the first enquiry about a site or an app, to the quote, to the contract and milestone payments. Leads are scored automatically so you know which project is worth an engineer's estimating time, and automation stops a quote from sitting two weeks with no follow-up.
CRM for digital marketing and advertising agencies
Your Facebook and Instagram ads generate leads, and a lead that waits minutes goes cold. Every conversation lands in one inbox, gets an instant reply, gets scored, and every team member's response time is measured. It also runs the agency's own clients: contracts, recurring monthly invoices, and tasks per account.
CRM for e-commerce and retail
Size, availability, shipping and returns come in every day in the same shape. The AI answers them from your catalogue, and reads the product photo a customer sends instead of asking them to describe it. Past customers are reached with WhatsApp campaigns on approved templates.
CRM for law firms and consultancies
The consultation starts as a message, and every client's record — messages, documents, appointments — sits in one place. Roles and permissions keep each lawyer to their own files, fee agreements are sent and signed electronically, and instalments remind themselves.
CRM for insurance and financial brokers
Quotes, renewals and claims. Automation reminds you of every policy renewal the number of days ahead you choose, and leads are scored and routed to agents by shift.
CRM for construction, fit-out and interior design
The client sends photos of the space and asks for an estimate. Those photos are read and kept in their record, quotes, milestone payments and contracts stay in the same system, and following up whoever asked for an estimate and went quiet happens automatically.
CRM for car dealerships and rental companies
Price, finance and availability enquiries arrive from ads and WhatsApp. Every buyer becomes a scored lead, and contracts, instalments and handover dates are run from the same place.
CRM for salons, beauty clinics and spas
Bookings arrive as messages, not calls. The AI gives prices and open slots and hands over to book, appointment reminders cut no-shows, and campaigns bring back the client who has not been in for two months.
CRM for gyms and sports clubs
Memberships, renewals and drop-off. Automation warns before a membership expires, campaigns win back lapsed members, and instalments chase themselves.
CRM for logistics and shipping companies
Pricing and tracking questions repeat endlessly. The AI answers the repeated ones and hands the exceptions to a person, and every corporate client's record sits in one place with their quotes and invoices.
CRM for immigration and study-abroad agencies
The applicant writes in their own language and sends documents as photos. The reply comes in their language, the documents are kept in their record, and stages track every file from first enquiry to offer or visa.
ITC-CRM is not a different edition per sector, and these are not separate versions. It is one system in which you name your own pipeline stages and write your own business information and prices, so it behaves the way your work needs. If your sector is not on the list, that does not mean it does not fit — the list is examples, not limits.
How it starts
- 1
Connect your channels
WhatsApp, Messenger or Instagram in two clicks, or your website chat with a single line.
- 2
Teach it your business
Write your services and prices, give it your website to read, or upload your old conversations for it to learn from.
- 3
Let it answer
It replies to your customers, scores your leads, and hands over to a person when a person is warranted.
Every detail
The unified inbox
Every channel on one screen: WhatsApp Cloud API and WhatsApp through a linked device scanned like WhatsApp Web, plus Messenger, Instagram and your website chat.
A customer who wrote on Instagram and then on WhatsApp stays one record, not two. You see their whole history before you answer, so you never ask them to repeat yesterday.
Images, files, voice notes, shared contacts and locations all appear as they were sent and are stored for you. Quick replies are written once and used daily.
AI that answers
It answers from two sources only: what you write about your business, and your service catalogue with its prices. Anything outside them it will not invent — it apologises and hands over to a person. That limit is deliberate: an invented price costs you a customer and their trust at once.
Teaching it does not mean long typing. Give it your website and it reads it and extracts your services, or upload an export of your old WhatsApp conversations and it learns how you actually answer. New sources merge into what it knows instead of erasing it.
It replies in the customer's own language whatever that is, hears voice notes and answers their content, and reads images — a screenshot of your ad is understood and answered.
You decide when it speaks: always, on days and hours you choose, or only when nobody is on shift. And you set how many messages a customer must send before it is allowed to give out your contact details — a rule enforced by the software, not suggested to the model.
When a person takes a conversation over, the AI leaves them an internal summary of what happened, so they start informed.
Lead scoring and routing
After each message the AI reads the conversation and scores the lead out of a hundred for likelihood to buy, with a one-line reason in the customer's language. Your team learns who to call first instead of calling everyone equally.
It never touches a stage a human moved. Someone who dragged a lead to 'negotiation' knows things the conversation does not show; undoing that automatically erases knowledge and breaks trust in the tool.
Routing respects reality: set each person's working days, hours and time off, and no conversation lands on someone who is away. Conversations nobody answered within your chosen window appear on a 'late replies' board.
Campaigns and automation
WhatsApp campaigns with Meta-approved templates — the only way to reach someone who has not written to you in twenty-four hours. Sending is paced to protect your number from a ban, resumes exactly where it stopped, and halts itself if a whole batch fails.
Automations are rules that run untouched: new lead, stage change, no reply, an appointment approaching, an overdue task, a lead gone stale — each with an action you pick: a message, a task, an assignment, a stage move, or a nudge to the team.
Sales and money
A pipeline with stages you name and colour, deals with close probabilities, plus tasks, appointments and reminders.
On the money side: quotes and invoices with running numbers, instalments that remind automatically when due, a collections board, and contracts sent to the customer and signed electronically from their phone.
Team and reporting
Roles and permissions — owner, manager, employee, accountant — each seeing only what concerns them. No employee can reach another company's data, ever.
A separate mobile app for each employee with instant notifications, so a customer never waits for someone to open a laptop.
Per-person reporting: how much they answered, how much they closed, how much they let slip.
Your data and its privacy
Every company is isolated from every other in the database itself, not merely in what is displayed.
One button downloads all your contacts, leads, conversations, messages and tasks as an archive that opens in Excel. It is on every plan without exception — your data is yours and leaving does not require permission.
And a daily off-server backup, with a restore that has actually been tested rather than promised.
Your team's languages and your customers'
The dashboard is available in ten languages: Arabic, English, Turkish, German, French, Spanish, Italian, Portuguese, Dutch and Russian. Each person picks their own, and the page flips right-to-left or left-to-right to match.
Replies to customers go out in the language of their message, not the language of the system. Someone who writes in Turkish is answered in Turkish even if your whole team works in Arabic.
With chat translation your team no longer needs to speak the customer's language: one click inside the conversation shows the customer's messages in the employee's language with the original underneath, and the employee writes in their own language while the customer receives it in theirs. The translation stays faithful to what the employee wrote — nothing added, no meaning changed — and it works in the browser and in the mobile app.
Zoho CRM integration, no middleman
If your sales team works in Zoho CRM, you do not have to choose between the two systems. ITC-CRM connects directly to your company's own Zoho account — no Zapier, no Make, no middleman subscription — with one button on the Integrations page, and no developer needed.
Every lead that arrives from WhatsApp, Instagram, Messenger or your website is created in Zoho automatically, its stage here updates its status there, and it is assigned to the same salesperson in Zoho by matching their email. Duplicates are prevented: a customer who already exists in Zoho with the same phone or email is updated, not copied.
When a deal is closed as won in Zoho, the news comes back to ITC-CRM and the lead becomes a customer here, and every conversation has a button that opens the same record in Zoho. It works with every Zoho data centre: Europe, the US, India, the Gulf and the rest.
Setup and moving off your current system
Connecting the first channel takes minutes: WhatsApp Cloud API through your Meta account, or WhatsApp by scanning a code from your phone, or Messenger and Instagram in two clicks, or your website chat with one line you paste.
Contacts upload from a file, and your old conversations — exported from WhatsApp or from your previous system — upload too, not only to be stored but so the AI learns how you actually answer.
You do not have to use everything from day one. Start with the inbox alone, then add AI, then sales, then finance when you need them.
Pricing
Economic
$49 / per month$550 / per year- 2 users
- 500 AI replies a month
Basic
$90 / per month$900 / per year- 5 users
- 2,000 AI replies a month
Professional
$180 / per month$1,800 / per year- 10 users
- 2,000 AI replies a month
What each plan includes
| Economic | Basic | Professional | |
|---|---|---|---|
| Users | 2 | 5 | 10 |
| Contacts | Unlimited | Unlimited | Unlimited |
| Active customers a month | 500 | 1,000 | 2,500 |
| AI replies a month | 500 | 2,000 | 2,000 |
| Linked-device WhatsApp sessions | 1 | 1 | 1 |
| WhatsApp Cloud API | ✓ | ✓ | ✓ |
| Messenger | ✓ | ✓ | ✓ |
| ✓ | ✓ | ✓ | |
| WhatsApp via a linked device | ✓ | ✓ | ✓ |
| Campaigns | — | — | ✓ |
| Automations | — | ✓ | ✓ |
| Contracts and e-signature | — | ✓ | ✓ |
| AI auto reply | ✓ | ✓ | ✓ |
| Data export | ✓ | ✓ | ✓ |
| Daily backup | ✓ | ✓ | ✓ |
Common questions about CRM software and automated replies
Is there software that replies to customers automatically?
Yes. The AI reply in ITC-CRM answers your customers around the clock, from your own business information, service catalogue and prices — not from guesswork. You decide when it replies: always, on days and hours you pick, or only when nobody on your team is on shift.
Does ITC-CRM integrate with Zoho CRM?
Yes. ITC-CRM connects directly to your company's own Zoho CRM account with no middleman. Leads from WhatsApp, Instagram, Messenger and your website are sent to Zoho automatically with their stage and salesperson, and deals won in Zoho come back to ITC-CRM as customers. You connect it with one button on the Integrations page; no developer needed.
Do I need Zapier or Make to send WhatsApp leads to Zoho CRM?
No. ITC-CRM sends WhatsApp leads — and those from every other channel — straight to Zoho CRM through Zoho's official API, so there is no extra subscription, no scenarios to maintain and no monthly task limits. You connect your Zoho account once, review the stage mapping, and the rest runs by itself.
Is there software that replies to WhatsApp messages automatically?
Yes, in two ways: WhatsApp Cloud API through your Meta account, or WhatsApp by scanning a code from your phone as a linked device. Either way the AI answers instantly in the customer's language and hands over to a person when it should. Cloud API is on every plan; the linked device is on Pro.
Is there software that replies to Facebook Messenger automatically?
Yes. Connect your Facebook page in two clicks and Messenger conversations land in the same inbox, answered by the AI from your business information. Messenger is on the Basic and Pro plans.
Is there software that replies to Instagram DMs automatically?
Yes. Connect your Instagram business account in two clicks and ITC-CRM answers direct messages automatically. Because most Instagram messages are photos and voice notes, it reads the image and transcribes the audio and answers what is in them. Instagram is on the Basic and Pro plans.
Can I connect the live chat on my website?
Yes, with one line you paste into your site. A chat bubble appears for visitors, their messages land in the same inbox, and the AI or your team answers — the visitor sees the reply on the page without leaving an email address.
Do I need a new WhatsApp number?
No. Connect your existing number through the official API, or link it as a device by scanning a code like WhatsApp Web.
Can several people work on one WhatsApp number?
Yes. One number, a whole team, each with their own account and permissions. Conversations route to whoever is actually on shift — you set each person's days, hours and leave, so nothing is assigned to someone who is away.
Does the AI understand voice notes?
Yes. A voice note is transcribed and the AI answers what is in it, in the customer's language, and the transcript stays in the conversation for your team to read. No “please send your question as text”.
Does the AI read images customers send?
Yes. The screenshot of your ad, the product photo, the document photo — all are read and answered. A customer who sends a picture of your ad and asks “how much is this?” gets an answer, not a question back.
Does the AI make things up?
It answers only from what you write and from your service catalogue. What you have not told it, it declines and hands to a person rather than inventing an answer.
What language does it reply in?
The customer's own. It detects the language of their message and answers in it.
Can an employee who does not speak the customer's language reply to them?
Yes. Turn on chat translation in ITC-CRM and the customer's messages appear in the employee's language; the employee writes in their own language and the reply reaches the customer in theirs. The translation is natural and faithful to the meaning, and the original text stays visible for review.
Does the AI hand the conversation over to a human?
Yes, and you decide when: after a number of messages you choose, when the customer asks for a person, or when they ask about something your information does not cover. The person who takes over finds an internal summary of what was said.
Does it tell me which customer is serious?
Yes. After every message the AI reads the conversation and scores the customer out of a hundred on how likely they are to buy, with a one-line reason in their language. Your team knows who to call first instead of calling everyone equally.
Can I send bulk WhatsApp messages without getting the number banned?
Yes, using Meta-approved templates at a measured send rate. That is the permitted way to reach anyone who has not messaged you in the last twenty-four hours. A campaign resumes where it stopped and halts itself if a whole batch fails.
Is there a mobile app for staff?
Yes, a dedicated app on each team member's phone with instant notifications when a message arrives, so they answer from where they are instead of waiting for someone to open a laptop. Download it from the “Download the staff app” button at the bottom of this page (Android now, iOS soon).
What is a CRM and why do I need one?
A CRM (customer relationship management system) is where every conversation, deal and follow-up with your customers is kept in one record, instead of scattered across your team's phones and notebooks. You need one when the messages outgrow your memory, or when someone leaves and takes what they knew about their customers with them.
How much does ITC-CRM cost?
It starts with a seven-day free trial, no credit card. After that Basic is $90 a month for five users and Pro is $180 a month for ten users. An annual subscription costs the price of ten months: $900 for Basic and $1,800 for Pro.
How long is setup?
Connecting a channel takes minutes. Teaching it your business takes less if you hand it your website to read on its own.
Does it work in Arabic?
Yes, fully in Arabic with a right-to-left interface — not a translation bolted onto foreign software. Nine other languages come with it (English, Turkish, German, French, Spanish, Italian, Portuguese, Dutch, Russian), and each person picks their own.
Does it work for a team?
Yes. Roles and permissions, automatic routing that respects each person's shift and time off, and per-person performance reports.
Is it built for my sector?
ITC-CRM is one general system, not an edition per sector. You name your own pipeline stages and write your own business information and prices, so it behaves the way your work needs. The sectors above are common uses, not different versions.
I have several branches or departments — does it work?
Yes. Roles and permissions decide who sees what, routing respects each person's shift and leave, and reports break performance down per person. Nobody sees what was not assigned to them.
I'm a small business — isn't this too big for me?
The trial plan is for two users and Basic for five. You use only what you need — nothing forces you to fill every screen. Many start with the inbox and the AI reply alone.
Can I move my data from my current system?
Contacts upload from a file, and an export of your old conversations uploads too and is used to teach the AI. And when you want out, one button downloads everything into a file that opens in Excel.
Is my data locked in?
No. The export button is on every plan and downloads everything in a format that opens in Excel.
What happens if I go over my plan's limits?
Nothing stops dead. You see your usage on the dashboard and upgrade when you need to, and the upgrade takes effect immediately.
Try it on your real customers
Seven full days, no credit card. And if it is not for you, your data leaves with you in one click.
Android and iPhone · on Google Play and the App Store