AI WhatsApp calls

When a customer calls your official WhatsApp number, a voice assistant can answer, talk with them in their language and leave you a written summary in the same conversation.

What it does

• Answers calls to your WhatsApp Cloud API number. A number connected as a linked device cannot receive AI calls.
• Introduces itself as your business's automated assistant.
• Speaks 15 languages and greets the caller in the language of their earlier messages, or of their country code.
• Answers only from your business information (the same notes and service catalogue the AI reply uses), and takes the caller's name and request.

Turn it on

1. Connect your number with WhatsApp Cloud API from Integrations.
2. In Integrations, open the voice reply section and press Turn on voice reply.
3. Call your number from another phone to try it.

Who answers first

When both the AI and staff calls are on, choose:

• The AI answers right away.
• Staff phones ring first, and if nobody answers within 25 seconds, or everyone declines, the assistant takes the call.

You can also set answering hours: outside them, calls ring on your team.

After the call

In the customer's conversation you will find a summary in your team's language, the caller's name and request, and the call transcript as a folded card. Turn on translation in the conversation to read the transcript in your own language.

Minutes and packs

Every plan includes 10 free minutes a month. You can see the counter in your plan card. For more, request an extra minutes pack from the voice reply section in Integrations; a pack is valid for one month from activation and is used after the free minutes.

If it does not answer

• Check that the number is connected with WhatsApp Cloud API and shows as connected in Integrations.
• Check that voice reply is on and that you are inside the answering hours.
• Check that you still have minutes this month.
• If it still does not answer, contact us from the help button.