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ITC‑CRMCustomer relationship management platform
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Data Deletion Request

How to delete ITC‑CRM data and the associated Meta data

To request deletion: send the request from the email address registered to the company account to info@itc-s.com with the subject “ITC‑CRM Data Deletion Request”.

Information to include

  • The legal name of the company.
  • The email address registered with ITC‑CRM.
  • The Business Portfolio ID or WhatsApp Business account ID, if the request concerns Meta data.
  • Whether you want only the integration removed, or the entire company account deleted.

What happens next

We verify that the requester is authorised and send an acknowledgement. Once verified, we disconnect the integrations and delete the tokens, credentials and requested data within 30 days at most, unless the law requires a specific part of it to be retained. We will notify you once the process is complete.

Removing the connection from Meta

A company can also remove the ITC‑CRM app from the business integrations settings of its Meta account. That stops any future access by the app, and a deletion request can then be sent as described above to remove the data we hold.

Need help?

Write to info@itc-s.com. Please do not send passwords or access tokens by email.